We are committed to protecting the privacy of our contacts, customers, suppliers and employees ("you" and when relating to you, "your") and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
In this policy we describe how we manage your personal information.
1. The kinds of personal information we collect
The kinds of personal information that we collect include:
contact details such as name, role or position, address, email address, mobile number, landline number and fax number;
information relating to your circumstances and affairs relevant to the matter/s in which we are instructed;
information about your legal interests and requirements and the legal services that you may wish to purchase;
information regarding our communications with you and your attendance at seminars and promotional events held by us;
if you are an employee or prospective employee, information about your qualifications, skills and work experience;
if you are a supplier or prospective supplier, information about your business skills, services, products and prices;
information you send to us by posting to a forum or blog; and
information about pages you view on our website.
2. How we collect personal information
2.1. We collect personal information by various means including when:
you contact us with a question, inquiry or comment;
you subscribe to our newsletter or legal updates service;
you attend a seminar or event where we are hosting or presenting;
you instruct us to act for you and we open a file and conduct a conflict check;
our clients provide information regarding related and adverse parties relevant to the advice or services we are providing;
we undertake a search or investigation;
you visit our website.
2.2. Where practicable we collect personal information about you directly from you. However, we may have
collected information about you from a third party such as a client, a third party information provider, the
courts or a person responding to our questions or inquiries.
2.3. We are required to collect the full name and address of our clients by the Solicitors Rules made under the
Legal Profession Act 2004 (Vic). Accurate name and address information must also be collected in order to
comply with the trust account record keeping requirements in the Legal Profession Regulations 2005 (Vic)
and to comply with our duty to the courts.
2.4. If you are a client and do not provide us with your name and address we cannot act for you.
2.5. If you do not provide us with accurate personal information we may not be able to carry out our instructions
or achieve the purpose for which the information has been sought.
3. The purposes for which we collect, hold, use and disclose personal information
3.1. We collect, hold, use and personal information in order to:
respond to your enquiries;
provide you with legal services;
employ competent and diligent personnel;
monitor or improve the use of and satisfaction with our legal services; and
let you know about legal developments, our expertise and legal services that may be of interest to you.
3.2. We disclose personal information:
in order to carry out the instructions of our clients; and
subject to our confidentiality obligations, when using services in support of our legal practice.
4. The parties to whom your personal information is disclosed
4.1. Subject to our confidentiality obligations, we may share some relevant personal information with:
parties related to a matter you have with us, government authorities and service providers as reasonably required to carry out your instructions;
our e-mail marketing provider for the purposes of providing you our newsletter, invitations and legal updates; and
third party service providers who assist us with archival, auditing, accounting, legal, business consulting, website or technology services.
4.2. We also will disclose your information if required by law to do so or in circumstances permitted by the Privacy
Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a
serious nature, that relates to our functions or activities has been, is being or may be engaged in, or in
response to a subpoena, discovery request or a court order.
5. Disclosure of information outside the jurisdiction of collection
Some of the third parties described above including our service providers and related bodies corporate may
be based in the United States of America (USA). For example, our website is hosted in the USA and our
newsletter emailing service is based in the USA.
6. Opting out of marketing communications
We may, from time to time, send you newsletters, invitations and legal updates about our services. You can
opt out of receiving further such communications by notifying us using our contact details below by clicking
the "unsubscribe" option at the bottom of any marketing e-mail received from us.
We take reasonable physical, technical and administrative safeguards to protect your personal information
from misuse, interference, loss, and unauthorised access, modification and disclosure. We only provide
access to personal information to individuals and organisations with a need to know.
8. Access/correction/updating personal information
8.1. You can contact us to access, correct or update your personal information. Unless we are subject to
confidentiality obligations or some other restriction on giving access to the information and we are permitted
to refuse you access under the Privacy Act, we will endeavour to make your information available to you
within 30 days. Examples of circumstances where we may refuse to give you access to your personal
information include where:
giving access would be unlawful;
we reasonably believe that giving you access would pose a serious threat to the life, health or safety of any individual or to public health or public safety;
giving access would have an unreasonable impact on the privacy of others;
the information could reveal the intentions of a party in negotiations;
giving access could prejudice the taking of appropriate action in relation to unlawful activity;
giving access could reveal evaluative information in a commercially sensitive decision making process.